Frequently Asked Questions



BUYING ON BFPEER PLATFORM

How do I buy cryptocurrency on BFPeer?
Once you have successfully registered and verified your BFPeer account, click on Marketplace of the Dashboard. Here, you can choose the cryptocurrency you would like to buy. Once chosen, current offers available are shown and you can start trade on any of the offers. Confirm the transaction by entering your payment details.
What happens if my transaction is cancelled?
Your payment is held securely in our escrow account. We do not release your payment to the seller until the Blockchain verifies that the assets have been received. If a transaction is cancelled, the money will be refund into your nominated bank account.
How long does it take for my cryptocurrency to arrive in my wallet?
BFPeer encourages sellers to immediately send the purchased cryptocurrency once payment has been sent, on occasions some sellers may take longer. The average length of time that sellers take to send assets impacts their TraderTrust score.
What if I never receive my assets?
Your payment is held securely in our escrow account and will only be paid to the seller once the Blockchain verifies that the assets you have purchased are sitting in your wallet.
What kind of wallet do I need to receive my assets?
Presently, the cryptocurrencies available on BFPeer are Bitcoin and Ethereum, which means that any Ethereum or Bitcoin wallet which you own the private keys can be used. This could be a web wallet, mobile wallet. See below for our recommended list of wallets to use.
Recommended Wallets:
These are our favourite wallets for Bitcoin and Ethereum but you can use any compatible Bitcoin and Ethereum wallet of your choice.
- www.blockchain.com
- www.crypto.com
- www.metaMask.com
- www.bitcoin.com
- Trezor Hardware Wallet
- Ledger Hardware Wallet
 
What are possible payment methods?
EFT ( Bank Transfer )
Can I send payment internationally?
Unfortunately, we currently do not support international payment. Please ensure that only bank accounts in your name are used. We do not allow bank accounts in other names to be used with your BFPeer account.
How much does it cost to trade on BFPeer?
Buyer
- Transaction Fee (Excluding VAT) South Africa
EFT Payment 1% of the transaction value
- Transaction Fee (Excluding VAT) Nigeria
EFT/Bank Transfer Payment 1% of the transaction value.
Seller
You sell your cryptocurrency at no COST (FREE)
 
 

SELLING ON BFPEER PLATFORM

How do I sell cryptocurrency on BFPeer?
Once you have successfully registered and verified your BFPeer account, click Make an offer on Dashboard. Here, you choose the cryptocurrency you would like to sell and will be prompted to fill in details including quantity, price type, limits and availability times.
I sent the cryptocurrency to the wrong address
Please double check when sending to the buyer’s wallet address so that it is correct. Due to the Blockchain, transactions are not reversible nor recoverable and thus it cannot be reversed, for this reason it is extremely important that you double check that the wallet address you are sending to is correct. If you have sent it to the wrong address, the buyer will not receive it, and thus the payment will not be made to you. Please contact our team at (info@bfpeer.com) if you have sent it to the wrong address.
Which banks can I use to receive my payment?
Most major banks in South Africa and Nigeria can be used with your BFPeer account.
Can I send my payment internationally?
Unfortunately, we currently do not support international payment. Please ensure that only bank accounts in your name are used. We do not allow bank accounts in other names to be used with your BFPeer account.
How much does it cost to trade on BFPeer?
Absolutely FREE
 
 

MY ACCOUNT

Why do I need to verify myself?
As part of our legal obligations and to ensure security for everyone, we conduct checks to make sure everyone is who they say they are. Verification services are provided by (whoever we are using); a leading verification service. BFPeer does not keep your verification information nor do we use it for any commercial purposes. We realize this information is private, and we intend to keep it that way.
How long does verification take?
Account verification is instant and you don’t even need to upload any photos! However, in 1% of cases where we may need extra information, verification may take up to 24 hours.
I forgot my password
Click Forgot Password to recover your password
My account or transaction has been suspended.
Please get in touch with our team at help@bfpeer.com
 
 

MISC

How can I request further support?
If you have any questions or would like to get in touch with our team please email us at help@bfpeer.com